For any Returns or Warranty enquiries, you will need authorisation from our Returns Manager to be considered prior to shipping. Please contact hollie@windwave.co.uk for details. Hollie will arrange a return and an email containing a returns form will be sent to you. Please complete the form, attach a copy of your proof of purchase, and place them in with your product.

We recommend that you take your package to a post office and send via recorded delivery (or similar), as Windwave cannot accept responsibility for any loss or damage that may occur during transit of your parcel to our offices. We advise that you email us the tracking number so it can be added to your claim for reference.

It normally takes us about 10 working days to process a return once the returned items have been received into our warehouse. Upon inspection of the returned product, Windwave will issue a refund or process an exchange. A return confirmation email will be sent to you once your return has been processed.

In the unlikely event that an item is returned to us in an unsuitable condition, Windwave reserves the right not to refund the item and arrange to send the item back to you at your expense.

Please note that we can only offer exchanges for a like-for-like product in a different colour or size. Please also bear in mind that we cannot guarantee that a replacement product will be in stock when your return is processed. We therefore we recommend placing a new order and returning the original product for a refund.

Please note that returned products cannot be dropped back at our warehouse or offices. All returns must be sent via post.

For further information please see our Terms and Conditions.